This course covers the following topics;

• How do I create a Work Request?
  
• How do I add tasks to a Work Request ?
  
• How do I add Resources to a Work Request ?
  
• How do I add Skills to a Work Request ?
  
• How do I add Permit Types to a Work Request? 
  
• How do I add Attachment to a Work Request ?
  
• How do I convert a work request to a Work order to schedule it?
  
• How do I submit a request for approval and specify the approver? 
  
• How do I progress a Work request Originating from ServiceDesk?
  
• What are the work Request Roles?